I have yet to fully use the PSA and billing elements… Atera Nonprofit …
I have actually started to explore the other functions to see if I can do whatever in moving forward but still need to get out of my old manual methods.
A cloud-based IT management platform created to empower handled provider (MSPs) and IT specialists with detailed tools for effective remote tracking, management, and assistance. Released in, has gained acknowledgment for its easy to use interface, all-in-one solution, and focus on simpleness and automation. Let’s explore some of the noteworthy features and functionalities used by Atera.
Remote Tracking and Management (RMM): Atera’s RMM abilities permit MSPs to remotely keep an eye on and manage their customers’ IT facilities. It provides real-time presence into networks, servers, workstations, and other devices. With proactive tracking, professionals can identify problems and resolve them prior to they end up being major issues, decreasing downtime and boosting general system efficiency.
Professional Providers Automation (PSA):’s PSA tools improve service operations by offering integrated ticketing, time tracking, and task management features. MSPs can efficiently manage client demands, track technician time, designate resources, and prioritize jobs. This central system makes sure efficient workflow management and improved customer care.
Remote Access and Assistance: makes it possible for safe and secure remote access to customers’ devices, allowing professionals to troubleshoot and fix issues from another location. Its integrated chat and video call functions assist in smooth communication in between specialists and customers, boosting the assistance experience. MSPs can provide responsive and effective support without the requirement for physical existence.
Network Discovery and Mapping:’s network discovery function instantly scans and maps the customer’s network infrastructure, supplying a visual representation of linked devices and their relationships. This assists specialists get a much better understanding of the network, determine prospective vulnerabilities, and strategy more effective network management methods.
Spot Management: Keeping software up to date is essential for keeping security and stability.’s patch management function automates the patching process, guaranteeing that important updates and security spots are deployed throughout all managed gadgets. This helps safeguard against vulnerabilities and lowers the danger of cyber threats.
Reporting and Analytics: Atera offers a range of built-in reports and analytics that provide important insights into system efficiency, resource utilization, ticket resolution times, and other essential metrics. This data permits MSPs to track their efficiency, identify trends, make informed choices, and show worth to their customers.
Billing and Invoicing:’s billing and invoicing capabilities simplify financial management for MSPs. It tracks billable time, automates repeating invoices, and supplies transparent reporting for better financial visibility. This simplifies the billing process and guarantees precise invoicing for services rendered.
Third-Party Integrations: incorporates with numerous third-party tools and services to boost its performance and compatibility with existing workflows. Combinations consist of popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
The RMM client is also really light-weight and resource light compared to others. Email Ticketing and portal ticketing work very well. REST API (See Cons
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In general, offers a comprehensive set of functions that allow MSPs and IT specialists to efficiently manage their customers’ IT infrastructure, deliver exceptional support, and enhance their service operations. Its user-friendly interface, automation abilities, and all-in-one approach make it a valuable solution for companies of all sizes in the IT service market.
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That is simply one significant piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same kind of thing, however I was currently utilizing specific tools, and items, and has a combination with those tools, so my convenience level was much higher as I already knew how to use the majority of the offerings. All in all, has been the best product for my company!
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As a virtual system administrator, allows organizations to automate a variety of normal IT management responsibilities, including software application upgrades, infection checks, and system maintenance. In addition, the platform uses real-time analytics and insights that support clients in making data-driven options for the enhancement of their IT operations.
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Easy to track all clients and their equipment. The alerts is a major plus and the capability to break down particular consumers to folders for locations is excellent. The combination with Splashtop and Teamviewer is a big deal also. Pushing scripts from another location, setting up software from another location and the automation of spot management is amazing and vital to my job. My favorite thing though needs to be the dedication the group shows this product as it is being continuously improved and contributed to which my previous product did not.